This article will guide you through the process of configuring automated review messages to send to your patients.
These messages can be set up in the form of SMSs or email and can now be used to gather verified reviews from patients from a number of third-party providers using our pre-built templates. These templates can be customised and sent at a set schedule after an appointment.
In this article:
Create automated review messages
You can create a new automated review message from the Settings page:
1. Go to the SMS and email templates tab.
2. Click New in the top right-hand corner.
3. Fill out the General information section:
Type the number of hours or days you would like the message to be sent out post-appointment. Add the product(s) you want the follow-up message to be sent.
4. Enter the content for the SMS or email. You can directly type this into the text editor, or click on the Tags to insert customised information, such as a patient's first name.
5. Tick Active at the top of the screen to make the automated message available to use.
6. Click Save.
You have created the automated message and this will now appear listed in the SMS and email templates tab under Follow-ups.
Adding a Trustpilot review
If you use Trustpilot to gather reviews from your patients you can use their automated feedback service (AFS) to collect verified reviews from your patients. If you have a Trustpilot account follow the below steps to set this up:
Log-in to Trustpilot and go to Get Reviews > Invitation methods > Trustpilot Automatic Invitations (AFS).
Copy your unique Trustpilot email address
Please note: you need to copy the final 10 digits of the address followed by the domain, e.g 52bxxxx93e@invite.trustpilot.com
Select the Trustpilot template for a follow-up in Semble
4. Use the email address copied (See step 2 if unsure which email address we refer to) as the BCC field
5. Customise the message content
Adding a Doctify review
Select the Doctify template for a follow-up in Semble
2. If you use Doctify to gather reviews all you need to do is replace the url in the hyperlink in the template with your own unique link which you can find in your Doctify profile.
https://www.doctify.co.uk/review/{{enter your unique code here}}
This should look something like the above example.
3. Customise the message content
Adding a Reviews.io Review
Select the Review.io template for a follow-up in Semble
2. When collecting feedback from patients for Reviews.io you need to format the hyperlink (if you are unsure on how to do so please click here) so that it contains information about the patient so that they can automatically verify the purchase is legitimate. This will create a unique link per patient.
When you select the Reviews.io template the hyperlink will be formatted as below and you simply need to add your account to the start of the url.
3. Customise the message content
To learn more about follow-ups in Semble view our help centre article here.