Cancel a Booking

How to cancel a booked appointment

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

You can cancel any type of appointment from the Appointments calendar. For information on how to edit an appointment time, see here.

Note: To cancel a booking, you must have a role assigned to you that gives you editing permissions for Bookings. For more information on roles, see here.

Cancel an Appointment

You can cancel an appointment or booking at any time from the Appointments page:

1. Select the appointment you want to cancel.

2. Click the more options icon in the top right-hand corner of the appointment window.

3. Select Cancel booking.

4. (Optional) Choose a cancellation reason from the dropdown menu.

5. Choose whether you want to email the cancellation confirmation to the patient.

6. Click Confirm.

The booking is deleted from the Appointments calendar.

Did this answer your question?