You can add multiple email addresses for your practice to send emails (such as invoices) to patients and contacts.
Note: To set up outgoing emails, you must have a role assigned to you that gives you editing permissions for General settings. For more information on roles, see here.
In this article:
General Email
If your practice only uses one email address for its outgoing emails, these will be sent by the 'General' email. Your practice will have chosen its 'General' email when it first signed up to Semble, however this can be changed at any time from the Settings page:
1. Go to the General tab.
2. Scroll down to the Outgoing email section.
3. Replace the current 'General' email, with the new one.
Note: You can only set up one email address to be the 'General' email.
4. Click Save in the top right-hand corner.
The 'General' email is updated. All outgoing emails from your practice will now be sent from the new address.
Set Up Multiple Emails
If your practice wants to use multiple email addresses for different outgoing emails (such as invoices, prescriptions, etc), then you can add them to Semble from the Settings page:
1. Go to the General tab.
2. Scroll down to the Outgoing email section.
3. Enter the addresses you want for the different types of outgoing email.
Note: If you do not enter any additional email addresses, then all outgoing emails will be sent from the 'General' email.
4. Click Save in the top right-hand corner.
Understanding Email Addresses and Domain Authentication
When you send communications through Semble, the email address used can vary based on your domain authentication status. Here’s a guide to help you understand how this works and ensure your emails are sent from the desired address.
Default Email Address
By default, if your domain is not authenticated, emails sent from Semble will come from notifications@semble.io, they will still be forwarded to your email address however your recipients will see it as received from "notifications@semble.io".
To ensure that recipients see the name of your practice when receiving emails, please make sure that your sender name is set up correctly in your "General" settings.
Setting Your Own Email Address
To send emails from your own email address (e.g., cindy@test.io), you need to authenticate your domain. This process ensures that your emails are verified and reduces the likelihood of them being marked as spam.
If you are unsure on how to authenticate your domain, please take a look at our step-by-step guide by clicking here.
Benefits of Domain Authentication
Disclaimer: While domain authentication significantly reduces the likelihood of emails being marked as spam, we cannot guarantee that emails will not be filtered as spam by recipients' email providers.
What If My Domain Is Not Authenticated?
If your domain is not authenticated, any emails sent through Semble will continue to be sent from notifications@semble.io. Please note that this is also functional.
Troubleshooting
If you have followed the steps to authenticate your domain but emails are still being sent from notifications@semble.io, please check:
That the DNS records were entered correctly.
That there are no typos or errors in the records.
That the records have fully propagated (this can take up to 48 hours) and have been verified.
More information on this process can be found here.
If issues persist, contact support@semble.io for further assistance.