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Domain authentication process within Semble
Domain authentication process within Semble

Emailing from a non-authenticated domain may impact email deliverability to patients who use email providers such as Google or Yahoo.

Claire Valognes avatar
Written by Claire Valognes
Updated over 10 months ago

Going through this process explicitly authorises Semble to send emails on your behalf. Emailing from an authorised email domain is now a requirement from major email providers such as Google and Yahoo starting from 1st February 2024.

Note: To go through the domain authentication process within Semble, you must have a role assigned with editing permissions for General settings. For more information on roles, see here.

Please watch the below video on how to complete this process. Or feel free to follow the step-by-step guide underneath:

Step-by-step guide:

  1. Go to the General settings tab

  2. Scroll down to Domain authentication and input your custom domain in the 'Domain you send from' section and click 'Add'

    Note: Your domain is usually the second part of the email address. For example, for jane.doe@semblehealth.help - "semblehealth.help" is the domain.

  3. Once you have added your domain, you will be provided with DNS records that will need to be added to your DNS host.

    Note: Your DNS host is external to Semble. You or whoever helped build your website should have access to this.

  4. You can add each record by clicking 'Copy' and pasting in your external DNS host:

5. Once the process has been completed within your DNS host, tick 'I have added these records' at the bottom and click 'Verify':

If the records are added correctly:

  • First, you will see a 'Domain verified' notification displayed at the top right-hand corner of your screen.

  • Second, you will see 'Success' displayed beside each of the records that have been added correctly. As shown in the screenshot below.

Note: If you complete the process, clicked Verify and get an error message, it may be due to the records still being propagated by your DNS provider. Please, wait for a couple of minutes and click verify again if this is the case.

If the records are not added correctly:

  • You will see 'Failed' displayed beside any of the records that were not added successfully, along with an error message with additional detail. These error messages should outline next-steps to rectify the issue caused.

If you have any trouble with this process and need assistance, please reach out to support@semble.io using the new subject line “Domain Authentication”.

Note: If you have multiple domains linked to your Semble outgoing emails, you will need to repeat the domain authentication process for each individual domain.

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