Login to Semble

Any user can login or logout of Semble at any time from a web browser.

Note: You can use the same email and password to login to Semble that you used to login to the old Heydoc system.

In this article:

Login to Semble
Logout of Semble
Troubleshooting Login Issues

To login to Semble:

1. Go to app.semble.io/login

2. Enter your email address and password.

3. Click "login".

If you do not have 2FA enabled you are now logged in.

4. (Optional) If enabled, enter your two-factor authentication.

4. Click Continue.

Note: You have 10 attempts to login to your account. After 10 attempts, you must wait 10 minutes before you try and login again. If you have forgotten your password try to reset it.

Logout of Semble

You can logout of Semble from any page, at any time:

1. Click on the more options icon next to your name in the top right-hand corner of Semble.

2. Select Log out.

You are logged out of Semble.

Troubleshooting Login Issues

If you have trouble login to Semble have a look at our troubleshooting steps below:

Connection Issues

Sometimes login failures can be linked to network or browser problems. Here are some steps to troubleshoot connection issues:

Check your internet connection: Ensure that your device is connected to a stable internet network. If possible, switch to a wired connection for improved stability.
Browser compatibility: Semble is optimised for Chrome and Chromium-based browsers. If you're using another browser like Safari or Edge, try switching to Chrome to see if it makes any difference.
Clear browser cache and cookies: Old cache files can sometimes cause login issues. Clear your cache and cookies, and then attempt to log in again.
Disable browser extensions: Ad blockers, VPNs, or security extensions can sometimes interfere with the login process. Disable these temporarily and try logging in again.
Firewall/VPN issues: Ensure that your firewall or VPN isn’t blocking Semble. If so, temporarily disable these services or whitelist Semble.

Forgotten Password or Too Many Failed Attempts

If you've forgotten your password or have been locked out due to too many failed login attempts, follow these steps:

Reset your password by following these steps.
Locked out after failed attempts: If you've tried logging in several times with the wrong password, your account may be temporarily locked for security reasons. Wait for 15-30 minutes before trying again, or proceed with the password reset.

Having 2FA Issues

Two-factor authentication (2FA) is an added layer of security for your Semble account. If you're having trouble with 2FA, here's what to do:

Check the time settings on your device: 2FA codes are time-sensitive. Ensure your device's clock is synchronized correctly with your local time zone, as this can prevent the codes from working properly.
Authenticator app issues:
- Open the authenticator app (e.g., Google Authenticator, Authy) and make sure the code you're entering hasn't expired.
- If you're using a backup code, double-check for any typos.
Resync the authenticator app: If 2FA codes aren't working, try to resync your authenticator app with your Semble account by logging in with a backup code and then reconfiguring 2FA settings.

General Tips

Use a Private/Incognito window: If you're experiencing login issues, try using a private/incognito window in your browser. This can help bypass browser extensions and cache issues.
Contact Semble Support: If none of the above solutions work, you can contact Semble support for assistance at Support@semble.io. Include details such as your browser, any error messages you’re receiving, and the troubleshooting steps you've already tried.