You can change your password at any time, whether you have forgotten it or not.
In this article:
You know your password, but want to change it
You can change your password at any time, from any page.
1. Click the more options icon in the top right-hand corner of Semble.
2. Select Account security and select Change password
3. Enter your current password into the Current password box.
4. Enter a new password into the New password box, then enter it again into the Confirm new password box.
5. Click Save on the bottom left-hand corner.
You do not know your password
If you have forgotten your password, you can change it anytime from the login page. You will have the choice to either reset it via email or via your phone number.
Reset with your email:
1. Go to app.semble.io/login
2. Click Forgot password.
3. Enter the email address that you use for your Semble account.
4. Click Send Code
5. Semble will send you an email containing a verification code
If you do not see the email in your main inbox, then kindly check your spam/junk folder.
6. Kindly enter the code and select Confirm
7. Once the verification code has been entered, you can click Confirm and it will take you to create a new password for your account, you can then press Reset password
Reset with your phone number
The setup
To be able to reset your password with your phone number kindly ensure that you have a phone number linked to your Semble account.
To add your mobile number please go to your user's settings and press Add mobile number
You may now enter your number in the "Mobile number" field, you can always edit it if needed.
3. Kindly enter your password for security reasons and Save
Reset your password from the login page
1. Go to app.semble.io/login
2. Click Forgot password.
3. Enter the email address that you use for your Semble account and press Confirm
4. Please click on Verify via SMS
5. You may now enter the last 4 digits of the phone number linked to your Semble account and click on Send Code
6. You should then receive an SMS from Semble with your verification code
7. You can enter the verification code and click on Confirm
8. Once the verification code has been entered, you can create a new password for your account and press Reset password
Please bear in mind that If you didn't receive the SMS the first time it will allow you to resend it after 60 seconds, if you are still having issues receiving the SMS after this please try again after 6 hours, or verify using email.
Note: If you still require assistance then kindly contact support@semble.io for more help.