This article is for users who want to learn how to set up and change their Direct Debit payments to Semble.

Select a frequently asked question from the list below, for more information:

How do I set up my Direct Debit to pay for Semble?

All Direct Debit payments for Semble subscriptions are now processed through Stripe.

To set up or update a Direct Debit, please contact our Account Management team at: support@semble.io We will provide you with a link to complete the process if you do not have it yet.

Once you submit the completed form, Stripe will initiate the process to set up a new Direct Debit Instruction (mandate) on your bank account.

When is the Direct Debit payment taken from my bank account?

All Direct Debits are taken on the 28th of each month, unless specified otherwise.

I am set up with Direct Debit, but I have paid my invoice by bank transfer. Will I be charged twice?

No. The system will recognise the bank transfer payment and will ensure the Direct Debit is not taken for the same invoice, as the payment has already been made.

How do I change my Direct Debit details?

As all Direct Debit payments are now processed through Stripe, here’s how you can update your details:

1. Contact our Account Management team

To update your Direct Debit details, email us at support@semble.io , and we will send you a link to update your payment information via Stripe.

2. Update billing contact information

You can also update your billing contact details directly in the Semble app.

Simply go to the top-right dropdown menu and select 'Billing' to make changes.