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Xero Error Messages

Troubleshooting error messages when synchronising invoices to Xero

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

See below for a list of error messages you might encounter when attempting to automatically upload your invoices and payments to Xero and how to fix them. Error messages appear in the top right-hand corner of the screen when an invoice fails to upload to your Xero.

Invoice update failed. Invoice # must be unique

This error occurs when you try to save an invoice on Semble but to the number is already in use in Xero.

Solution: You can correct this error by deleting the invoice from Xero that has already been sent from Semble or you can edit the invoice number on Semble.

Failed to create invoice in Xero. You have reached the limit of invoices you can approve

This error occurs when the amount of invoices currently allowed to be published to Xero has been exceeded. This limit is imposed by Xero depending on the package your clinic is signed up for or this error occurs if you are on a trial of Xero, there is a limit of 10 accounts receivable and 10 accounts payable invoices that can be set to approved.

Solution: You will need to contact Xero Support:

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