If you would like to get a notification to a specified inbox when an automated confirmation, reminder or cancellation email fails to send to a patient kindly follow the steps below.
Kindly go to "Settings" then click "General" and scroll down to the section entitled "Incoming email" and enter the email address in the section "When an email to a patient fails to send notify this email" as the example below:
Then click "Save" in the top right hand corner. Now that this has been enabled, if an automated confirmation, reminder or cancellation does not reach a patient then that email address will receive an email notification similar to the below letting them know this.
