You will get a notification to your "General email" (as circled below) when any email sent to patients and/or contacts fails to send. You will be automatically opted in to this service from January 2024.

If you wish to change this email address or turn these off kindly follow the steps below.

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Go to "Settings" then click "General" and scroll down to the section entitled "Incoming email" and enter the email address in the section "When an email to a patient or contact fails to send notify this email" as the example below:

Then click "Save" in the top right hand corner. Now that this has been enabled, if an automated confirmation, reminder or cancellation does not reach a patient then that email address will receive an email notification similar to the below letting them know this.