Logs detail the process and interaction with an email, several statuses can appear:
1. Processed
This is the first step in sending an email, if you see this in logs it does not mean it has been sent yet, just that Semble has started the process.
2. Dropped
There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped.
3. Deferred
When an email cannot immediately be delivered, but it hasn’t been completely rejected, deferred will appear in logs. The email will continue to attempt to resend for 72 hours to deliver a deferred message.
4. Bounce
If your email cannot or will not deliver a message. Bounces often are caused by outdated or incorrectly entered email addresses. Most common occurrences are putting multiple email addresses in the patient's email box, or a typo.
5. Delivered
When an email has been accepted at the receiving server, the delivered status appears in logs.
6. Open
An opened email appears every time an email is viewed with images turned on.
7. Click
If in the email you have a link, the click log will appear if the patient has clicked on this.