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Email status in logs

Logs will tell you the status of an email, this will article will explain each status.

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

Logs detail the process and interaction with an email, several statuses can appear:

The email status refers to the actions taken by the recipient in response to an email sent by a user (who's name is stated next to the date).

The status provides insights into how the recipient interacted with the email.

Here's a breakdown of common email statuses and what they indicate about the patient's interaction:

1. Processed

This is the first step in sending an email, if you see this in logs it does not mean it has been sent yet, just that Semble has started the process.

2. Dropped

There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped.

3. Deferred

When an email cannot immediately be delivered, but it hasn’t been completely rejected, deferred will appear in logs. The email will continue to attempt to resend for 72 hours to deliver a deferred message.

4. Bounce

If your email cannot or will not deliver a message. Bounces often are caused by outdated or incorrectly entered email addresses. Most common occurrences are putting multiple email addresses in the patient's email box, or a typo.

5. Delivered

When an email has been accepted at the receiving server, the delivered status appears in logs.

6. Open

An opened email appears every time an email is viewed with images turned on.

7. Click

If in the email you have a link, the click log will appear if the patient has clicked on this.

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