This article is for practices who want to send e-prescriptions to partner pharmacies, but may have encountered issues. Select a partner pharmacy or error message from the list below to learn more about it:
CloudRx
Message rejected: Repeat instalments do not match
This message appears when a prescription has two repeat medications that have different intervals and durations.
Fix: Make sure that the repeat medications on a prescription have the same intervals and durations. Or split up the repeat medications into different prescriptions.
Failed to validate the message with error - Invalid segment name found: | RE
This message appears if you attempted to send a repeat medication that is not part of the official CloudRx product list.
Fix: Make sure that when you add a medication to a consultation note or prescription, that it has the CloudRx tag next to it.
CloudRx ProductId is missing for Prescribed Item Zocor
This message appears if you attempted to send a standard medication that is not part of the official CloudRx product list.
Fix: Make sure that when you add a medication to a consultation note or prescription, that it has the CloudRx tag next to it.
SignatureRx
Repeat prescriptions not accepted on SignatureRx
This message appears if you attempt to sent a repeat prescription to SignatureRx. SignatureRx currently do not accept repeat prescriptions.