From July 2022, Heydoc will be adopting a new name and visual style: Semble

Choose a question below to find out more:

If your question is not on this page, then contact: support@semble.io

While we are proud of the company and culture we built under the Heydoc name, the time has come to realign our branding with what we stand for.

More than ever, we are dedicated to work alongside healthcare professionals to support them in delivering the best possible care and service to their patients. We believe our upcoming rebrand will express this even more than our current branding.

Our new name takes its roots from the word assemble: to come together in one place for a common purpose. It conveys our ambition to power all healthcare professionals to achieve their purpose of helping others.

The icon is an 'S' for Semble but is also a representation of Florence Nightingale's rose chart which was an inspiration for our overall branding.

You can login to the new system with the same email and password that you used for Heydoc.

If you use a password manager or auto-fill tool, you will have to add the new system to it.

While our name and visual identity has changed, rest assured that the way you use the system is still the same.

There will also be a 2 week period where you can use our old version, to ease this transition.

Yes. There will be a 2 week period where you will be able to switch between the old and new systems. After this period has ended, the old system will retire.

If your practice has security measures in place that regulate network traffic, then you may need to make some changes. See the technical questions below for more information.

Our new email addresses are:

You may need to update your network whitelisting with the new domain name: semble.io . The old domain name (heydoc.co.uk) will continue to operate until Thursday 21st of July, allowing time to update any systems and test the new site.

If you use SFTP to upload lab results then you will need to update the URL to: sftp.semble.io

Please contact your IT team if you are unsure about any of the above.

The current API endpoints will continue to work for a period after launch while we ensure all clients make the required updates. We will be in touch with details of the new API endpoints post-launch.

Yes. If you are using online booking and an analytical tool to track conversions, such as Google Analytics, then you must switch over to the new URL to continue tracking:

Note: Make sure you replace <YOUR UNIQUE TOKEN> with the ID generated by your practice when you create the booking form.

You can find this ID by going to your Online booking settings, selecting the booking form, then scrolling down to the Resources section: