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Account Security

Change your password and set up Two-Factor Authentication

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

Any Semble user can change their password and set up Two-Factor Authentication (2FA) at any time.

In this article:


Change your password

To change your Semble password:

1. Click the more options icon next to your name in the top right-hand corner of Semble.

2. Select Account security from the drop down menu.

3. Enter your Old password.

4. Enter a New password, then enter the new password again under Confirm new password.

5. Click Save in the top right-hand corner.


Set up Two-Factor Authentication

Two-Factor Authentication (2FA) adds an extra security step when you log into Semble. Before setting up 2FA with Semble, you will need to have a third-party authenticator app installed on your phone.

Please note that you will only be able to proceed with setting up 2FA if your mobile phone time zone is automatically set up, if it has been set manually this will not work.

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To set up 2FA:
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1. Click the more options icon next to your name in the top right-hand corner of Semble.

2. Select Account security from the drop down menu.

3. Scroll down to Two-factor Authentication, then click Generate QR Code.

4. Enter the generated security code into your third-party authenticator app by either scanning the generated QR code with your phone's camera, or by manually typing in the Code at the bottom.

5. Type the token given by your third-party authenticator app into the 2FA field in Semble.

6. Click Confirm QR code.

7. Click Save at the top of the page.
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Now, whenever you log into Semble, you will need to enter your password and the sign in code generated by your third-party authentication app.

Remove 2FA

If you are still able to access your account, then you will always be able to remove your 2FA yourself if you wish to by following the below steps.

Click on the 3 lines in the top right hand corner then click "Account security" as below:

Then you will see the below button called "Disable two-factor for this account":

Then you will see the below pop-up where you will need to enter your password and 2FA code for the last time and then click the button "Disable two-factor for this account".

If you need to remove your 2FA due to not having access to your 2FA app, kindly contact your clinic manager about this, they will be able to do this as below, if you are the only user on your account with a "Manager" role then please contact support@semble.io.

Go to "Settings" then select the user you would like to do this for and click "Remove 2FA as below:

The below pop-up will appear and you will need to enter your password then click "Remove 2FA" as below:

Once this is done successfully you will see a notification appear top right hand corner as below:

Change user email address

If you would like to change your user email address, kindly do so as below, click the 3 lines in the top right hand corner, then click "Account security" and "Update email address" as shown below:

You will then see the below page where you will need to fill in your new email address and confirm it as well as your current password and then click "Save":

You will then be sent an email letting you know that your email address has been updated for you and you will now be able to sign in using that new email address.

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