If you are having a remote video consultation with your clinician, then there are several things you can do to make sure you have the best video calling experience.

For information on how to join and use video consultations, see here.

In this article:


Best Browsers

For the best experience, we recommend using Google Chrome browser, but the following browsers are also supported:

  • Mozilla Firefox

  • Safari

  • Microsoft Edge (Chromium based)

On mobile devices, you can have video consultations on the following browsers:

  • Safari (iPhone only)

  • Google Chrome (Android only)

Note: you must give Semble permission to use your camera, microphone, and screen sharing functionality before you can enter a call. Go to your browser settings to enable these permissions. Instructions for Google Chrome can be found here.

Semble will only use your camera, microphone, and screen sharing whilst you are in a call.

For more information on all of Semble's browser requirements, see here.


Unblock Hyperlink to Consultation

Sometimes the link to join a video consultation is not clickable in the email, and may appear as normal text. This could be for the following reasons:

  • Restricted Permissions: You may not have given permission to open URL links in your email or browser

  • Spam Folder: If the email goes to your spam folder, then links will be automatically restricted as a security precaution

  • Browser Extension: You may have a security extension installed for your browser that prevents links from emails be opened

You can still open the joining link by doing the following:

1. Right click on the blocked link.

2. Select either Open Link in New Tab or Open Link in New Window.

The link opens, and you can join the video consultation as you normally would.


Internet Connection

The speed of your internet connection is important for having high quality video calls.

For the highest quality video calls, connect your laptop directly to your router or network port using an Ethernet cable:

If a wired connection is not possible, set up your workstation as close to a WiFi router as possible.

4G connections are possible on mobile devices, but speeds and quality may vary depending on your provider. Connect to WiFi for a more stable connection.


Lighting

Lighting can be an important factor for someone to see you during a video consultation. Sit with a light source either in front of, or directly above you.

Do not sit with a window or light source behind you, as this makes your video appear dark.


Equipment

For the best video experience, it is recommended that you use the following equipment:

  • Headset with Microphone: Headsets often give much clearer audio than internal speakers, and an external microphone will make your voice much clearer

  • External Webcam: Use a HD webcam so that your clinician has the best view of you

Note: Make sure to test your headset and external camera before entering a video consultation.

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