There are several things you can check to make sure that your practice are successful receiving and sending emails to your patients.

Choose a topic from the following:

Make sure that the Semble domain is whitelisted by your email provider. The following domains must be whitelisted:

You may need the Semble IP addresses to set up the whitelist. For more information, contact the Semble Customer Success team at: support@semble.io

Note: Whitelisting is only possible if you have a business grade email address.

Your email provider may accidentally filter emails and notifications from Semble into your 'Spam' or 'Junk' folders. Check these folders and make sure that you mark Semble emails as not spam.

You can check to see whether your email was successfully sent through Semble by going to the Communications tab in the patient record. For more information on how to do this, see here.

From there, you can determine whether the problem is with the patient's email client, or with Semble.

Check to see whether the patient's Communication preferences allow them to receive emails and SMS messages:

For more information on how to edit a patient, see here.

Check that the patient's email address and phone number have been entered correctly on their Summary page:

For more information on how to edit a patient, see here.

The patient's email provider may accidentally filter emails and notifications from Semble into their 'Spam' or 'Junk' folders. The patient should check these folders and make sure that they mark Semble emails as not spam.