If a patient has not yet paid an invoice, you can void it.
Note: To void an invoice, you must have a role assigned to you that gives you editing permissions for Invoices. For more information on roles, see here.
Void an Invoice
You can void an invoice at any time from the Invoices page:
1. Click the more options icon next to the invoice that you want to void.
2. Select Void.
3. Click Void to confirm.
The invoice is removed from the Invoices page. You can create a new invoice at any time, by following the steps here.