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Why can't I order labs?
Why can't I order labs?

Troubleshooting why the 'Order labs' button may not be appearing on your system

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

You can create and submit labs from a patient record. If, however, you cannot see the 'Order labs' button in the consultation note summary, there could be several reasons for this:

Choose a solution from the following list to find out more:


Do you have permissions to submit labs?

In order for you to submit lab tests, you must have a user role assigned to you that gives you editing permissions for Patients and Labs. For more information on roles, see here.

You must also make sure that you are a practitioner in your Semble user profile. You can check this from the Settings page, in the Users tab:

When you have ticked Is this user a practitioner? box, click Save in the top right-hand corner.


Has the lab test been set up as a lab product?

You must make sure that the lab test that you are trying to issue has been correctly set up as a product. You can do this from the Products page.

1. Select the lab test from your list of products. It should have the 'Lab' tag under its name:

2. Click the edit icon in the top right-hand corner of the details page.

3. Open the Type dropdown and select Lab.

4. Click Save at the top of the page.

When you are writing a consultation note, you can now add the lab test as a 'Product':

For more information on creating consultation notes, see here.


Has your practice uploaded the right lab lists?

If you have linked your practice to an external lab, and are using their product list for your consultation notes, make sure that this has been correctly set up.

For information on external lab settings, and product lists, see here.

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