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Overview of Communications
Overview of Communications

How to view and make communications between your practice and a patient

Jessica Magri avatar
Written by Jessica Magri
Updated over a week ago

You can view the full communication history of a patient, and send them additional emails and SMS messages, from their patient record.

Note: To view and send patient communications, you must have a role assigned to you that gives you editing permissions for Patients. For more information on roles, see here.

In this article:

Patient Communication Settings

When you create or edit a patient, you can set which communications they can and can not receive, under the Communication preferences section:

To send a new communication to a patient, you must make sure that either or both Receive email and Receive SMS messages are ticked.

Note: Make sure you click Save at the top of the editing page after you have made your changes.

View a Patient's Communications

You can view the full communication history of a patient, from the Patients page:

1. Select the patient who you want to view.

2. Go to the Communications tab.

The Communications tab shows every email, letter, and SMS message sent to the patient from newest to oldest. Click on a communication to view it:

You can filter the displayed results by 'Communication' type or 'Subject', by selecting the pickers at the top of the list:

You can also toggle the results between the list view and a more detailed view, by clicking the viewing icon at the top of the list:

Send a New Communication

If a patient or contact's communication settings allow them to be contacted by your practice, you can send a new SMS message or email to them at any time, from the Patients page.

Note: From 01 May 2022, there will be a fee for sending SMS messages through Semble. For more information, see here.

1. Select the patient who you want to send an SMS message or email to.

2. Go to the Communications tab.

3. Click either the SMS or Email button. Note: SMS messages can only be sent to UK phone numbers.

4. Type your message into the Message box.

Note: If you are sending an email, you must also give the message a Subject.

5. Click Send.

The email or SMS message is sent to the patient. The new communication will appear in the patient's Communications tab after a page refresh:

Note: Patients can not respond to SMS messages.

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